June 17, 2013
Dear Jenny & Jeff:
I just wanted to thank you for the wonderful care and grooming you have provided to my dog, Bowser over the years. Bowser is the first dog we have had in the family and as a result has been babied and pampered since day one. While researching various groomers in Gainesville our primary goal was to find a groomer that cared about the well-being of our dog, as we wanted Bowser to be treated as if he was visiting a friend, not just a groomer. Through a neighbor’s recommendation, we made Bowser’s first grooming appointment with Jenny. He was about 10 weeks old and still adjusting to life with our family. I must admit I was apprehensive to leave Bowser with someone I had just met, but Jenny greeted me with a smile and seeing her first interaction with Bowser put me at ease. Not only did she appear to be loving, gentle, kind, and soothing towards Bowser, she answered every question I had and really listened to the look I wanted him to have. It has been about three years that Bowser has been visiting Jenny for grooming. I know the first impression I had of Jenny was truly sincere as every time Bowser sees Jenny, his tail wags and he always has "kisses" for her. It warms my heart to see such a wonderful individual care for Bowser.
Bowser recently has been groomed by Jeff. As with Jenny, Jeff always greets us with a smile and really listens to the look we desire for Bowser. No matter how busy they may be, I never feel rushed when dropping Bowser off or picking him up. We did try another groomer in Gainesville and were quite unhappy with the overall experience and outcome. I felt rushed (as if Bowser was just a number) and the cut was terrible. We had become so accustomed to the high standard set by Jenny, that we were disappointed by the services provided by the other groomer. This solidified my decision to continue to only use Jenny and Jeff for grooming services and strongly recommend them to everyone.
My family and I feel extremely fortunate to have found such caring individuals. We cannot thank you both enough for being so patient and loving towards our little guy.
Sabrina & Bowser